Client Service Administrator Job in The South West

We’re looking for a dedicated and enthusiastic Customer Service Administrator to help our busy office run ‘swimmingly’ and give a stand-out service to our customers. Ideally, you’ll have experience working in a busy office, talking to customers and be a pro at using Microsoft Office. This is an exciting opportunity to be part of the world’s leading baby swimming school, join a friendly team and help support our customers and the growth of a family-run business. So if you’ve got organisational flair, thrive in a team environment and are a brilliant communicator, then we want to hear from you.

Job Title: Client Service Administrator   

Location: Ottery St Mary 

Salary: £18,000 - £19,000 

Duration: Permanent - Full Time 

Closing Date: 25 March 2022  

Apply to: pushtheduck@waterbabies.co.uk 

Specific Details: Driving license required, available to work ad-hoc weekends 


Main Purpose of the Post

The main purpose of the post is to support the Customer Service Manager in all aspects of their role. In particular, taking responsibility for product ordering and management, customer service, taster sessions and management of the waiting list. 

Responsibilities:

· To develop positive, trusting relationships with clients

· To answer client phone calls and deal with related issues when required

· To use Customer Management Systems effectively

· To report on complaints received and any relevant outcomes

· To coordinate and pro-actively manage the waiting lists for new classes

· To be responsible for effectively and efficiently managing product sales and stock levels.

· To be responsible for maximising opportunities for product sales through effective

· consideration given to point of sales at Meet & Greets, web sales, and information being supplied to customers

· To manage all office related purchasing and systems to ensure an efficient office environment

· To manage the post and ensure products and post get to clients and instructors in a timely manner

· To provide back up and support to the whole team

· Any other duties as may be deemed appropriate.

Person Specification

We are looking for someone who:

Personal Motivators

-Enjoys talking to lots of different people

  • Enjoys having lots of different tasks to do
  • Likes taking responsibility for their own work
  • Gets a buzz from meeting customers’ needs
  • Likes to enthuse others about Water Babies

Resilience

  • Shows positive emotions to customers
  • Remains calm with difficult customers
  • Is able to understand the feelings of others

Interpersonal Dexterity

  • Builds rapport quickly over the telephone
  • Able to communicate clearly
  • Can explain concepts simply and confidently

Intellectual Capability

  • Can multi-task
  • Is able to follow order and process
  • Completes tasks to high standards
  • Can switch from one thing to another as required

We Take Care of Our People

Our diverse team makes us who we are and we aren't afraid to shout about it. We’ve made it so that Water Babies is the kind of company where you can balance great work with a great life. We want you for what you can do.

What’s in it for you?

  • Competitive pay.
  • Strong culture of company support with ongoing training opportunities.
  • Family friendly policies.
  • Holiday and leave.
  • Full pension scheme.
  • Company-wide social activities.
  • A rewarding role to be proud of.
  • No two days are the same, each day brings a new challenge.

Our promises to you

  • We’ll help you make a real difference in the world.
  • We’ll inspire you with passion and progress.
  • We’ll care for you like family. We’re in this together.
  • We’ll make you laugh because we’re awesome!
  • We’ll help you become the best “you” possible.